o of sales module. You should start probably with simple. If you face sales transformation (from point of view of computerization) - you can all your MCSE skills and to install knowledge, you integrate (with MS Exchange, Active Directory, custom MS SQL databases) and make sales people MS CRM Sales force automation software to use. It is quite simple: register, sales lead, then move so that the possibility (where you can add an offer), and move it to account/customer and then you can print the MS CRM Outlook client sales offer with Microsoft mail merge technology (template of Microsoft Word format with your logo and offer companies). If you start with sales module - the investment (MS CRM software license cost) optimized/minimized-all other departments are working with their "old" CRM applications, such as Siebel, SalesLogix, Lotus Notes Domino, custom CRM systems, etc.
o MS CRM security. Security is one of the first when we are talking about enterprise environment. You have two ideas in MS CRM: owning and sharing-CRM objects. You can share object unlimited number of groups, the drawback of sharing - shared object (lead, opportunity, account, contact) not in my leads, opportunities, my accounts, etc. as well as how in MS CRM Outlook client calendar view mean
o integration with Microsoft Dynamics GP 9.0/Microsoft Great Plains. Microsoft CRM 1.2 had Microsoft Great Plains CRM integration tool with BizTalk, behind the scenes and our company uses in our accounting - Microsoft Great Plains 8.0 to move it to MS CRM customers and orders. With version 3.0 of Microsoft CRM and Microsoft Dynamics GP 9.0, we see that Scribe Software determines the champion with the integration between the two - but Scribe Software the price for his integrationstool
o integration with IBM Lotus Notes Domino. This was a relatively long history. Microsoft business solutions and Lotus software were reluctant, recognize and support of Microsoft CRM Lotus Notes Domino connector, written and supported by Alba spectrum technologies, starting with MS CRM 1.2 and Lotus Notes 6.0 (as a Java agent for IBM Lotus Domino introduced). When Microsoft Business Solutions Microsoft CRM Sales lost to such client as a caterpillar in LATAM for Saleslogix CRM - Microsoft in São Paulo his position changed. Now Alba spectrum-connector is recognized by Microsoft and is on the way to the recognized and recommended by IBM as well. One of the main use for both CRM solutions to keep: Lotus and Microsoft - software licenses, the cost - optimizing IBM Lotus (used in legal, production/manufacturing, customer support) and Microsoft CRM licenses (used in sales & marketing departments)
o international considerations. Microsoft Dynamics CRM is the preferred Microsoft Business Solutions CRM world, but have Microsoft Dynamics AX (Microsoft Axapta) and Microsoft Dynamics NAV (Microsoft Navision/Navision attain) their own CRM modules. There is integration between Microsoft Great Plains, as well as integration in Microsoft Navision and Axapta is and will be by third parties. One of the MBS ERP products to use multinational corporation with manufacturing facilities in Latin America, Brazil, Africa, Asia, Australia - and you in your headquarters: Axapta, Navision, Great Plains or Solomon (Microsoft Dynamics SL). Localization question is relatively simple for Microsoft CRM 3.0 – it's Japanese, etc. translated into Portuguese, Spanish, Italian, German, French, Russian, Polish, Chinese, Dutch easily,.
o competition. We already have the Oracle E-Business Suite. SAP - should SAP business one with the CRM module and integration with Microsoft Office/Outlook (this is not related to Mendocino SAP MySAP SAP R / 3 or SAP all-in one project with Microsoft - SAP business one has its own original integration with MS Office)